Politique de remboursement
In accordance with current legislation, you have 14 days from the receipt of your order to exercise your right of withdrawal, without having to give any reason.
Return conditions
The products must be returned:
- In their original packaging,
- With all the accessories,
- Accompanied by the purchase invoice
The products may be handled only to the extent necessary for testing.
Any depreciation resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the product may result in a deduction from the refund.
Incomplete, damaged or soiled returned products may be subject to a partial refund or be refused.
Terms and conditions for exercising the right of withdrawal
You can exercise your right of withdrawal by:
- Email the following address: support@bagao.shop
- or by mail
Any request must clearly express your intention to withdraw.
Return procedure
- Contact our customer service at the following address: support@bagao.shop
- Receive return instructions
- Return the product to the address indicated below.
- Return shipping costs are fully covered by our company.
Return shipping costs are fully covered by our company, provided that the cancellation request is made within the legal time limits and that the return conditions are met.
Refund
The refund will be issued within 14 days of receipt of your cancellation request.
The refund includes: the price of the product
Since delivery is free across the entire site, no delivery fees are charged to the customer.
The refund will be issued via the same payment method used for the order, unless the customer expressly agrees to another method.
Return address
BANGAO
8 B RUE ABEL
75012 PARIS
Email: support@bagao.shop
Telephone (technical support): 09 75 31 61 89
Telephone (sales department): 02 27 95 27 88
Return conditions vary depending on the delivery method.
Delivery by parcel:
The product must be returned within 14 days of communicating your decision to withdraw, according to the instructions provided by our customer service.
Delivery by carrier:
Collection can be arranged by our carriers, with costs covered by our company, according to the terms specified in your return request.