Shipping policy
Delivery is free for orders shipped within mainland France.
If the customer requires delivery to islands, overseas territories or internationally, they can request a quote by sending an email to support@bagao.shop .
For international deliveries, the customer is considered the importer of the product. In this case, customs duties, import taxes, or other local taxes may be levied by the relevant authorities. The customer is entirely responsible for these charges, including declarations and payments. Customers are advised to contact their local authorities for further information.
9-2. Delivery methods and deadlines
Delivery results in the transfer of physical possession or control of the product to the customer.
Except in special circumstances or if one or more items are unavailable, the products ordered will be delivered all at once with the user manual and installation instructions.
- Orders are prepared within 1 to 2 working days after payment confirmation (Monday to Saturday, excluding public holidays).
- The estimated delivery time is 4 to 5 working days from the date of dispatch (Monday to Saturday).
- The total delivery time is therefore 5 to 7 working days after payment confirmation.
Delivery times are given as an indication only and may vary depending on the carrier, destination or exceptional circumstances (peak periods, weather conditions, etc.).
A confirmation email with tracking information is sent as soon as the order is shipped.
In the event that a product is unavailable, the customer will be informed by email as soon as possible.
In the event of a delivery delay, whether by parcel or carrier, the customer can contact the seller's customer service via the contact form to find out the delivery times of their parcel.
The company encourages customers to report any delay exceeding three days beyond the usual delivery time so that an investigation can be initiated with the postal service or carrier. These investigations can take between one and three weeks. If the product is located during this period, it will be immediately reshipped to the delivery address provided by the customer when placing the order. If the product is not found at the end of the investigation, it will be considered lost by the postal service or carrier, and a replacement product will be sent to the customer at the company's expense.
The delivery times communicated by the company are estimates and may vary depending on production times, carriers, weather conditions or other unforeseen circumstances beyond the seller's control.
9-3. Delivery by Parcel or Carrier
Depending on the products purchased on our site, orders may be shipped either by postal parcel or via a specialized carrier.
Parcel Delivery
Items weighing less than 30 kg and meeting certain size and sturdiness requirements will be shipped via Colissimo . Products are delivered to the address provided by the customer when placing the order.
Delivery by Carrier
For deliveries via carrier, we reserve the right to contact the customer to discuss any potential changes to the delivery timeframe. If the customer does not accept the new delivery timeframe, the sale will be canceled and the order will be promptly refunded. Carrier delivery times can vary between 5 and 6 business days from the date of dispatch from the seller's warehouses. After order confirmation, our delivery service will contact the customer by phone or email to confirm the delivery timeframe.
The customer must inform of any obstacle to delivery via standard access routes (stairs, elevator, narrow doors, etc.).
The carrier will contact the customer by phone a few days before the delivery date to schedule a delivery. For standard delivery, scheduling an appointment is not guaranteed. Delivery slots may be half-day or full-day, depending on the region and the carrier.
Deliveries by carrier are made only from Monday to Saturday, between 9am and 6pm.
The customer must ensure before ordering that the products, in terms of size and volume, can be delivered via the access routes to the delivery location.
If the carrier is unable to deliver on the agreed date due to the customer's absence or lack of information regarding the need to use specific delivery methods, additional charges may be applied and/or the order may be cancelled.
For deliveries to Corsica, the French overseas departments and territories, it is necessary to consult the seller beforehand.
The risks associated with the product are transferred to the customer upon delivery or on the date of the first presentation of the products by the carriers on the agreed date.
9-4. Reception and Complaints
Upon delivery, the customer must, in the presence of the delivery person, carry out all necessary checks to detect any delivery errors, damage, missing items, defects, non-conformities or other apparent flaws.
The customer must in particular check the condition of the packaging, the number of packages and the products in terms of quantities, references, condition and characteristics before signing the transport note.
General statements such as “Subject to unpacking” are not accepted by carriers’ insurance and goods must be unpacked in the presence of the carrier for verification.
In the event of a claim for damage, missing package or non-conformity of the product, the customer must contact the seller by email or telephone immediately and at the latest within 48 hours of delivery.
The customer can contact the seller, indicating the order number and the references of the parts to be returned:
- By mail to: BANGAO, 8 B RUE ABEL 75012 PARIS
- By email to: support@bagao.shop
The customer must:
- Indicate on the transport note specific and justified reservations in case of damage or missing items; general reservations such as "subject to unpacking" are insufficient.
- In the event of damage or missing items, clearly and specifically note any reservations on the delivery slip. General statements such as "boxes received in good condition" or "packaging in good condition" will deprive the customer of any recourse.
The customer must send their complaint by mail or email to the seller, accompanied if possible by photos proving the damage observed.
The customer must also be able to provide any supporting documentation, including photos of the damage observed, to prove the validity of the claim. The customer must allow the seller, their carriers, or any authorized representative, the opportunity to verify the damage, without intervening themselves or involving a third party for this purpose.
After this period and in the absence of compliance with these formalities, the products will be considered to be free from any apparent defects.
The seller will promptly refund or replace, at its own expense, any delivered products whose non-conformity or apparent or hidden defects have been duly proven by the customer, in accordance with Articles L 217-8 et seq. of the French Consumer Code and these General Terms and Conditions of Sale (see warranties). The application of the provisions of Articles L. 217-9 and L. 217-10 is free of charge for the customer, pursuant to Article L217-11 of the French Consumer Code.
The sale cannot be rescinded if the lack of conformity is minor, in accordance with Article L217-10 of the Consumer Code.
9-5. Delivery Delays
The seller makes every effort to deliver the products ordered by the customer within the time limits indicated above.
However, these timeframes are given as a guideline only.
If the ordered products are not delivered within five working days after the estimated delivery date, except in cases of force majeure or fault attributable to the customer, the customer may request in writing the termination of the sale in accordance with Articles L216-6, L216-7 and L241-4 of the Consumer Code.
In this case, the sums paid by the client will be refunded to him no later than fourteen days following the date of termination of the contract, without any compensation or deduction.
9-6. Independent Carrier
When the customer chooses to use an independent carrier for product delivery, delivery is considered complete as soon as the seller hands the products over to the chosen carrier. The customer acknowledges that the carrier is responsible for delivery and that they cannot hold the seller liable for any delivery issues.
If the customer makes specific requests regarding product packaging or shipping conditions, these must be accepted in writing by the seller. The costs associated with these requests will be billed separately, based on a quote previously accepted by the customer.