Shipping policy
Shipping is free for orders shipped to mainland France.
If the customer wishes a delivery to the islands, the DOM-TOMs or internationally, he can request a quote by sending an email to support@bagao.shop
For international deliveries, the customer is considered to be the importer of the product. In this case, customs duties, import taxes or other local taxes may be charged by the competent authorities. The responsibility for these charges lies entirely with the customer, including for declarations and payments. The customer is advised to consult the local authorities for further information.
9-2. Modalities and delivery times
Delivery results in the transfer of physical possession or control of the product to the customer.
Except in the case of special circumstances or the unavailability of one or more items, the products ordered will be delivered at one time with the user manual and installation instructions.
- Orders are prepared under 1 to 2 working days after validation of payment (Monday to Saturday, excluding holidays).
- The transport time is estimated to be 4 to 5 working days from shipping (Monday to Friday).
- The total delivery time is therefore: 5 to 7 working days after validation of payment.
Delivery times are indicative and may vary depending on the carrier, destination or exceptional circumstances (high activity periods, weather conditions, etc.).
A confirmation email with tracking information is sent as soon as the order is shipped
An order paid by bank transfer will only be processed after confirmation of payment. Availability and shipping times will begin from the date of validation of the payment method.
In case of unavailability of a product, the customer will be informed by e-mail as soon as possible.
In case of delay in delivery, whether by parcel or by carrier, the customer can contact the seller's customer service via the contact form to know the delivery times of the parcel.
The company encourages the customer to report any delay of more than three days in relation to the usual delivery time for an inquiry to be launched with the post or carrier. These investigations can take between one and three weeks. If the product is found during this period, it will be immediately sent back to the delivery address indicated by the customer at the time of the order. If the product is not found at the end of the investigation, it will be considered lost by the post or carrier, and a replacement product will be sent to the customer at the company's expense.
The delivery times reported by the company are estimated and may vary depending on production times, carriers, weather conditions or other conditions beyond the seller's control.
9-3. Delivery by Package or Carrier
Depending on the products purchased on our site, orders can be shipped either by postal parcel or via a specialized carrier.
Delivery by Packages
Items weighing less than 30 kg and meeting certain conditions of size and strength will be shipped via parcelsimo The products are delivered to the address indicated by the customer at the time of the order.
Delivery by Carrier
For deliveries via carrier, we reserve the right to contact the customer again to discuss any changes in delivery times. If the customer does not accept the new deadlines, the sale will be cancelled and the order will be refunded quickly. Delivery times by carrier may vary between 5 and 6 working days from the date of departure of the seller's warehouses. After validation of the order, our delivery service will contact the customer by phone or e-mail to specify the delivery time.
The customer must inform of any obstacles to delivery via the standard access routes (e.g. stairs, elevator, narrow doors).
The carrier will make an appointment with the customer a few days before the delivery date by telephone. For the standard delivery offered, the appointment is not guaranteed. The delivery slots can be in half day or full day, depending on the region and the carriers.
Shipments by carrier are made only from Monday to Saturday, between 9am and 6pm.
The customer must ensure prior to the order that the products, in terms of size and volume, can be delivered via the access channels to the place of delivery.
If the carrier is unable to deliver on the agreed date due to the customer's absence or lack of information about the need to use specific means of delivery, additional charges may be charged and/or the order may be cancelled.
For deliveries in Corsica, in the overseas departments and territories overseas, it is necessary to consult the seller beforehand.
The risks associated with the product are transferred to the customer at the time of delivery or on the date of the first presentation of the products by the carriers at the agreed date.
9-4. Receipt and Claims
Upon delivery, the customer must, in the presence of the delivery person, carry out all necessary checks to detect any errors in delivery, damage, missing, defects, non-conformities or other apparent defects.
In particular, the customer must check the condition of the packaging, the number of packages and the products in terms of quantities, references, condition and characteristics before signing the transport voucher.
General statements such as
In case of a claim for damage, missing parcel or non-compliance of the product, the customer must contact the seller by e-mail or telephone immediately and no later than 48 hours after delivery.
The customer can contact the seller by indicating the order number and the references of the parts to be returned:
- By mail to: BAGAO, 8 B RUE ABEL, 75012 PARIS
- By e-mail to: support@bagao.shop
The client must:
- Indicate on the transport voucher precise and reasoned reservations in case of damage or missing; general reservations such as "subject to unpacking" are insufficient.
- In the case of damage or missing goods, mention of the precise and reasoned reservations on the transport voucher. General information such as cards received in good condition, or packaging in good condition, deprives the customer of any recourse.
The customer must send his claim by mail or e-mail to the seller, accompanied if possible by photos proving the damage found.
The customer must also be able to provide any justification, including photos of the damage found, to prove the validity of the claim. The customer must give the seller, its carriers or any authorized person the opportunity to verify such damage, without intervening himself or involving a third party for that purpose.
After this period and in the absence of compliance with these formalities, the products will be regarded as free from any apparent defect.
The seller will refund or replace promptly and at his expense the products delivered whose defects of conformity or apparent or hidden defects have been duly proved by the customer, in accordance with articles L 217-8 et seq. of the Consumer Code and these General Conditions of Sale (see guarantees). The application of the provisions of articles L. 217-9 and L. 217-10 is carried out without charge for the customer in accordance with article L217-11 of the Consumer Code.
The resolution of the sale cannot be pronounced if the non-conformity is minor, in accordance with article L217-10 of the Consumer Code.
9-5. Delivery Delays
The seller shall make every effort to deliver the products ordered by the customer within the above time limits.
However, these deadlines are indicative.
If the products ordered are not delivered within five working days of the estimated delivery date, except in cases of force majeure or fault attributable to the customer, the customer may request in writing the termination of the sale in accordance with articles L216-6, L216-7 and L241-4 of the Consumer Code.
In this case, the amounts paid by the customer will be refunded to him within 14 days of the date of termination of the contract, without any compensation or deduction.
9-6. Independent carrier
When the customer chooses to use an independent carrier for the delivery of the goods, the delivery is considered to be effected as soon as the seller delivers the goods to the selected carrier. The customer acknowledges that it is the carrier's responsibility to proceed with the delivery and that he cannot take any security action against the seller in the event of a delivery problem.
If the customer makes specific requests concerning the packaging or the conditions of transport of the products, they must be accepted in writing by the seller. The costs associated with these requests will be charged in addition, on the basis of a quotation previously accepted by the customer.
