Refund policy
In accordance with existing legislation, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify a reason.
Return conditions
Products must be returned:
- In their original packaging,
- With all the accessories,
- Accompanied by purchase invoice
Products may be handled within the limits necessary for testing.
Depreciation resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product may result in deduction from the refund.
Incomplete, damaged or dirty returned products may be partially reimbursed or refused.
Method of exercising the right of withdrawal
You can exercise your right of withdrawal by:
- e-mail to the following address: support@bagao.shop
- or by postal mail
Any request must clearly express your willingness to retract.
Return procedure
- Contact our customer service at the following address: support@bagao.shop
- Receive return instructions
- Return the product to the address indicated below
- Return costs are fully supported by our company
The return costs are fully borne by our company, provided that the request for withdrawal is made within the legal time limits and that the conditions for return are respected.
Refund
The refund is made within 14 days of receipt of your withdrawal request.
The refund includes: the price of the product
As delivery is offered on the entire site, no delivery costs are charged to the customer.
The refund is made via the same means of payment as used at the time of the order, unless the customer expressly agrees to another method.
Return address
BAGAO
8 B RUE ABEL
75012 PARIS
Email: support@bagao.shop
Telephone: 09 75 31 61 89 (technical assistance)
Telephone: 02 27 95 27 88 (commercial service)
Method of return according to the mode of delivery
Delivery by parcel:
The product must be returned within 14 days of your withdrawal decision being communicated, according to the instructions provided by our customer service.
Delivery by carrier:
A collection can be arranged by our carriers, with the cost borne by our company, according to the details specified when you request your return.
